Refunds and Returns Policy for Cvmantra.com and cvmantra.in Effective Date: 29-08-2024

Thank you for choosing Cvmantra.com and cvmantra.in, operated by THINKALIKE MINDS CONSULTANCY (OPC) PRIVATE LIMITED. We are committed to providing high-quality digital CV and resume writing services. This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting refunds or returns. Please read this policy carefully to understand your rights and responsibilities.

1. Digital Product Nature
   Our services involve the creation and delivery of digital products, specifically CVs and resumes. Due to the custom and personalized nature of these services, we have specific terms regarding refunds and returns.
2. Refund Policy
   2.1. Eligibility for Refunds

• Pre-Delivery: If you request a refund before we start working on your CV or resume, you are eligible for a full refund.
• Post-Delivery: Refunds are not available once work has commenced or if the digital product has been delivered. This is due to the custom nature of the services provided.
2.2. How to Request a Refund
To request a refund before work begins, please follow these steps:

1. Contact Us: Email us at kd121084@gmail.com with your request. Please include your order number and a brief explanation of your request.
2. Confirmation: We will confirm receipt of your request within 2 business days.
3. Refund Processing: If your request meets the criteria, we will process your refund within 5-7 business days.
   2.3. Non-Refundable Situations
   Refunds will not be granted for:
   • Completed Work: Once we have delivered the final CV or resume.
   • Customer Errors: If you provide incorrect or incomplete information which leads to dissatisfaction with the final product.
4. Return Policy
   As our products are digital, physical returns are not applicable. Instead, we offer revisions in case you are not satisfied with the initial draft.
   3.1. Requesting Revisions
   • Initial Draft: After receiving the initial draft, you have up to 7 days to request revisions.
   • Revisions Process: Email us at kd121084@gmail.com with details about the revisions needed. We will make reasonable changes as per your feedback at no additional cost.
   3.2. Final Approval
   Once the final version is approved by you, further changes will be subject to additional charges.
5. Fees and Costs
   • Refunds: No fees are applicable for refunds requested before work begins.
   • Revisions: First round of revisions is free. Subsequent revisions may incur additional fees based on the complexity and extent of changes.
6. Timeframes
   • Refund Processing Time: 5-7 business days after the request is approved.
   • Revisions Handling Time: 3-5 business days for each round of revisions.
7. Contact Information
   For any queries related to refunds, returns, or revisions, please contact us:

• Email: kd121084@gmail.com
• Address: POMSCHS Faridabad, Pin code 121001
• Phone: 9958192666

7. Customer Support
   If you encounter any issues or have questions about our Refunds and Returns Policy, our customer support team is here to help. We strive to provide timely and efficient support to resolve any concerns.
   Note: This policy is subject to change, and we encourage you to review it periodically for any updates.
   Thank you for choosing Cvmantra.com and cvmantra.in. We value your business and are committed to providing exceptional service and support.