Refund & Returns Policy
Effective Date: 29 August 2024
Applies to: Cvmantra.com & Cvmantra.in
Operated by: THINKALIKE MINDS CONSULTANCY (OPC) PRIVATE LIMITED
1. Overview
Cvmantra provides personalized digital services, including:
Professional resume and CV writing
Online training programs (including live sessions)
Due to the customized and non-tangible nature of our offerings, the following policy outlines
conditions for refunds, revisions, and rescheduling.
2. Refund Policy
Eligibility Criteria
Service Type |
Before Service Begins |
After Service Begins |
Resume/CV Writing/Cover letter |
Full refund available |
No refund once writing has started or delivery is made |
Online Training |
Refund available if content hasn’t been accessed or till the 1st session of the courses |
No refund once the content is accessed or 2 session starts |
Note: All refund requests must be submitted before the relevant work begins or content is
accessed.
3. Training & Live Session Policy
If a scheduled live training session does not occur due to technical or platform issues:
The session will be rescheduled at no extra cost.
If the issue persists after two rescheduling attempts, a full refund will be
processed upon request.
4. Revisions & Ongoing Support
As our services are custom and digital in nature, returns are not possible. However, we offer
the following support and revisions:
Service |
Revision/Support Window |
Details |
Resume Writing |
Within 7 calendar days |
Minor revisions to the first draft are |
Training Support |
Within 7 business days |
Clarifications, supplementary |
5. Processing Timelines
Action |
Processing Time |
Refund Request Acknowledgment |
Within 2 business days |
Refund Completion |
5–7 business days |
Resume Revisions |
5-7 business days |
Training Support Response |
Within 7 business days |
6. Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
The final resume/CV has been delivered or writing has commenced.
Online course content has been accessed or the session has started.
Inaccurate, incomplete, or misleading information was submitted by the client.
The client failed to review the scope of services prior to making payment.
7. How to Request a Refund or Revision
To request a refund, revision, or support, please contact us at:
Email: Support@cvmantra.com
Include the following details:
Order ID
Type of service
Brief explanation of the request
You will receive an acknowledgment within 2 business days.
8. Policy Updates & Disputes
This policy may be updated periodically. Please review it before each purchase.
Any disputes arising from this policy will be handled in accordance with the Terms &
Conditions published on our website.
9. Contact Information
Email: support@cvmantra.com
Phone: +91 99581 92666
Address: POMSCHS, Faridabad, Haryana, 121001